Please note that the essence of a handmade product is that it doesn't look machine made and every piece is unique. Our items have specific care instructions which are listed below each item online. We are therefore unable to provide a refund for an item where instructions have not been followed.

If you are not happy with a piece you have purchased, please contact us via email: and we will resolve it in any way we can. We accept returns/exchanges within 14 business days of receipt of your package. Please note however we are unable to reimburse postage costs incurred. The item must be returned in its original packaging and condition via registered insured mail. The customer is responsible for return shipping cost. We recommend that any return made to us will be fully insured and via a carrier that provides tracking information as we cannot refund items damaged or lost during return transit. We only refund to the credit card/Paypal account that was used to place the order